“Make it about actual people… Personal stories or creating inclusive user personas helps make people see this as a need instead of just a “nice to have”. – Sarah
Manager, Accessibility Services at Level Access
Years of Experience in Tech: 9 years or more
Level of Expertise(Accessibility): Advanced
I am an Accessibility Services Manager at Level Access and I’ve worked in the tech industry for more than 9 years. I’m passionate about designing websites that are beautiful, functional, and most importantly — accessible for all users.
What is the most frustrating thing you have faced in your career within accessibility?
Overcoming the idea that users with disabilities are an “edge case” that only represents a small percentage of impacted end users. For example, while the percentage of legally blind users may be low, the percentage of users with visual impairments (blind, low vision, color blind, etc) is much higher.
If you could change one element of digital design for everyone, what would it be?
Ensure everything is accessible by keyboard. Keyboard accessibility is the gateway to accessibility for other assistive technologies such as screen readers, switch devices, and dictation software. Ensuring your design can be used with a keyboard alone would be taking a huge step in the right direction.
How do you change people’s minds and hearts about accessibility?
Make it about actual people, not just a “group” of people. Personal stories or creating inclusive user personas helps make people see this as a need instead of just a “nice to have”.
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